Common reasons Why I Cannot Send Funds to Hata Global

Disclaimer: This Article is Meant for Existing Hata Malaysia Users Only

Only applicable to active and verified Hata Malaysia users looking to sign up for a Hata Global account. New users can sign up directly at hata.io/signup; the account type provided is based on your registration information.

Overview

If you're trying to send crypto from your wallet and notice that the "Send to my own account" option is greyed out, or you're unable to send funds to Hata Global, this article explains the most common reasons why and how you can resolve it:


1. You have not signed up for your Hata Global account

Even though you already have a verified Malaysian account, cross-platform transfers (e.g., from Malaysia to Global) are only available after you signed up and fully activated your Hata Global account. Until then, the “Send to my own account” option will remain greyed out.

2. Your Hata Global account is not fully activated

If you've registered for Hata Global but haven’t completed the full verification process, the cross-platform transfer option will still be disabled. Make sure your Hata Global account has been successfully activated before attempting to send funds.

3. The crypto you're trying to send is not supported on Hata Global

Only selected cryptocurrencies are supported for cross-platform transfers between Hata Malaysia and Hata Global. If the asset you’re trying to send isn’t supported on the receiving platform, the “Send to my own account” option will be unavailable for that specific crypto.

How to sign up for a Hata Global account

Hata operates two distinct platforms to serve different needs:

-Hata Malaysia is our dedicated platform for Malaysian residents, regulated by the Securities Commission Malaysia (SC), with services denominated in MYR.

-Hata Global is our separate, USD-denominated platform, licensed and regulated by the Labuan Financial Services Authority (LFSA).

If you wish to find out more about signing up for Hata Global, please visit our dedicated webpage here*.

*The process on the Hata Global webpage is designed for users who already have a verified Hata Malaysia account.