For users looking to perform a USD deposit via SWIFT, your local bank may require a document to confirm your account details in Hata. You may request for a confirmation document via Hata's Customer Support and Hata's customer support associate will attend to you.
For a step-by-step guide on how you can submit a ticket, please refer below:
- Visit our website at www.hata.io and scroll to the bottom of the page. Under Explore, select [Help Centre]. You will be redirected to Hata's Customer Support Helpdesk page.
- On Hata's Customer Support Helpdesk. Select [Submit a ticket].
- Fill in the details of your ticket. Details for each field / section are described below:
- Email Address - Input the email address you've registered with Hata. If you are not a Hata user, you may use any email address. Hata's Customer Support team will use this email to get in touch with you.
- Type - Choose the category that best describes your issue or inquiry.
- Description - Provide detailed information about your issue, request, or question and share relevant details.
- Attachment (Optional) - You may attach any relevant supporting documents such as images, screenshots or official documents pertaining to your issue or inquiry.
- Note: Only pdf, jpg, png or tiff files are accepted.
- Complete the CAPTCHA for verification.
- Select [Submit] to complete your ticket submission and a Hata Customer Support associate will attend to your ticket and reply to your email as soon as possible.
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