Frequently Asked Questions on Deposits and Withdrawals via SWIFT

You can fund your Hata account with USD simply by making remittance transfers from your local bank accounts via the SWIFT network.

Important Note: If you do not know how to perform overseas remittance transfer, please contact your selected bank or financial institution for assistance.

• Deposits must be made in USD via SWIFT transfer to Hata’s account. For each transaction, the deposit fees are US$0.
• Depending on when your selected bank processes the transfer, funds received by Hata will typically be credited within the same day upon receipt.
• If there are any currency conversions involved, all forex conversion rates are determined by the financial institution you use and not by Hata. All currency conversions costs are borne by the customer.

**Please ensure that you have completed Identity Verification on your Hata account.

**For corporate users, please ensure you have completed the necessary Entity Verification with Hata to perform deposit and withdrawals.

Step-by-step Guides:

• Please refer to " How to Deposit USD via SWIFT " under Fiat Deposit/Withdrawal section in the FAQ
• Please refer to " How to Withdraw USD via SWIFT " under Fiat Deposit/Withdrawal section in the FAQ

What are the deposit and withdrawal fees for USD?

Frequently Asked Questions

1. What is SWIFT?

SWIFT (The Society for Worldwide Interbank Financial Telecommunication) is a messaging system that runs on a network of financial institutions globally. This service will be made available to users after they complete Identity Verification on Hata.

2. I've deposited more than my current limit and received only a portion of my deposit. When will I receive the remaining amount?

The remaining amount will be credited in the following days. For example, if your daily limit is 1,000 USD and you deposit 3,000 USD, the amount will be credited in 3 separate days (1,000 USD per day).

3. I made a deposit through bank transfer, but the transfer status shows “processing” instead of “successful” or “failed”. What does this mean?

Kindly wait for the final results of your account verification. If approved, the corresponding deposits will be automatically credited to your account. If your account verification is rejected, the funds will be returned to your bank account within 7 business days.

4. I made the transfer but forgot to include the Reference Code.

If you failed to include the reference code, it will lead to unsuccessful transactions. You may raise a ticket on Hata's Helpdesk with your Proof of Payment showing your account name so that we can check the transaction manually and then credit your funds.

The reference code must be entered in fields such as “Reference'' or ”Remarks'' or ”Message to Receiver'' in your bank payment form when making a transaction. It’s important to note that some banks may name this field differently.

5. I would like to increase my deposit/withdrawal limits.

Please ensure you complete your Identity Verification in order to increase your deposit/withdrawal limit. Please note that your account limit is based on your account type. To increase your withdrawal limit, kindly contact Hata's Customer Support for assistance and we will need to increase verification on your Hata account in order to enjoy higher limits.

6. I made a deposit using an ACH or US domestic wire transfer.

Your deposit will be refunded to your bank account since we only support SWIFT transfers.

7. I made the transfer. However, the name on my bank account does not match the name on my Hata account.

Your deposit will be refunded to your bank account within 7 business days.

8. I made a withdrawal using a SWIFT transfer. The status of the transaction shows successful but I have not received the withdrawal.

SWIFT is made for international transfers and the transfer time is affected differently depending on the region. It may take up to 4 business days for your withdrawal to be completed. If it has been more than 4 business days, please contact your selected financial institution on your international transfer status.